Returns & Exchanges

CAN I RETURN MY ITEM(S)?

We offer a 14 day returns policy. Please contact us within 14 days of receiving your item with your order number and a brief explanation of why you are returning the goods.

We do not refund shipping fees for returns.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty.

CAN I EXCHANGE MY ITEM(S)?

We offer a 30-day exchange, please contact us within 30 days with your order number, which colour/size you want to exchange for.

We will then give you an appropriate shipping address. We do not refund shipping fees for exchanges.

POSTING YOUR RETURN OR EXCHANGE

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

If you are an international customer, please mark the parcel as 'returned goods' with a value of £0 otherwise we are unable to accept the parcel. 

If you are a UK customer, please pay the correct postage otherwise Royal Mail will  be unable to deliver your parcel, we advise you to visit the Post Office.

Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at info@icedlondonforher.com if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

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